1. General Questions

What is Robo-Io?

Robo-Io is an educational platform offering tutoring, robotics programs, and smart tech kits for kids and teens.

Where are your services available?

Online courses can be accessed anywhere. In-person classes can be held at the student’s location.

2. Academy / Tutoring

How do I enroll in a course?

Browse our courses on the Academy page and click choose your package or contact us via WhatsApp or email.

Can I reschedule a class?

Yes, classes can be rescheduled if requested at least 24 hours before the scheduled session.

How do I pay for classes?

Payment for classes must be made in advance via online payment.

What is your cancellation policy?

Cancellations must be made at least 24 hours in advance; otherwise, the class will be counted as attended. Refunds are generally not provided.

3. Shop / Pre-Orders

How do I pre-order an item?

Click the Pre-Order / Inquire button on our Shop page for the product. You will be connected directly via WhatsApp, and our team will provide pricing and delivery details.

How do I pay for shop items?

Payment is collected in advance via online payment after confirming your pre-order.

Can I cancel a pre-order?

Cancellations or changes can be requested via WhatsApp or email before your order is processed. Refunds are generally not issued but may be considered in exceptional cases.

When will I receive my item?

Delivery times depend on stock and location. Specific details will be provided after your inquiry.

3. Payments & Delivery

What payment methods do you accept?

Payment is accepted online only. Details will be shared after confirming your pre-order or enrollment.

Do you ship internationally?

Delivery options vary by location. Please contact us via WhatsApp or email for more information. .

4. Support / Contact

How can I contact Robo-IO?

You can reach us via:

How quickly will you respond?

Our team typically responds within a few hours via WhatsApp or email

Please reach us at info@robo-io.com or via WhatsApp if you cannot find an answer to your question.